Refund Policy

Last Updated: November 13, 2025

This policy applies to fees paid for both the Novus ERP Software licensing and the Abhyasana E-learning subscription services.

1. ERP Software License Fees

Fees associated with the licensing, customization, implementation, and setup of the Novus ERP software are Non-Refundable once the initial setup and activation phase has been completed or 30 days have passed since the agreement date, whichever comes first.

2. Abhyasana E-Learning Subscriptions (Students/Parents)

• Grace Period: A full refund may be requested within 7 days of the subscription purchase date, provided the user has not accessed more than 10% of the total course video content or completed more than 5 quizzes.
• Post-Grace Period: After the 7-day grace period or if the usage threshold is exceeded, the subscription is Non-Refundable.
• Technical Issues: If a refund is requested due to verifiable technical issues that prevent access and Novus IT Solutions is unable to resolve the issue within 14 days, a pro-rata refund for the remaining unused period will be considered.

3. Processing Refunds

All refund requests must be submitted in writing via email to info@novusit.in. Approved refunds will be processed back to the original method of payment within 10-15 working days.